Contact Us
If you have any questions please email us at [email protected]
for returns please view our returns page here.
For collaborations and media questions please contact: [email protected]
FAQ's
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We are very aware that we now have many companies selling fakes of our jumpers.
They are using our images or the content the lovely UGC creators we work with make of our jumpers.
Thank you to everyone who has flagged this with us; we have done our homework with our solicitors and although it's grotty - it is part of having such a brilliant design!
Instead of paying (what would be £10,000s) of money fighting these companies, we want to spend that capital on incredible new designs for all of you.
We know our clever customers understand you can't buy a hand knitted jumper, made of 100% high quality cotton for £28.
These fakes are poorly made replicas that don't look like our design on closer inspection (you can't achieve the large intarsia shapes on a machine - hence the reason they're hand knitted!) They are also made using cheap acrylic yarn, and will last all of one wear before falling apart. The photos used are of OUR hand knitted jumpers, it is essentially a scam.
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You can register a return or an exchange on our returns portal here: https://returnsportal.shop/the-slow-love
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Great! Please email us at [email protected]. We love to meet influencers and work with them if we feel that the relationship is an organic fit.
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Yes, this has always been the case (see our origin story here ). It's not a secret- we are extremely proud of our knitwear and that it is of such a high quality (it's what we set out to do!)
Our founder, Holly, started Slow Love Knitwear working with a very experienced studio based in Hong Kong, (they now also have a little studio in London). She also explored working with a factories in Nepal and London, however the studio in Hong Kong was unrivalled in their experience, communication, and passion to strive for the highest quality knitwear.
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As much as we're very flattered by interest in wholesale we are not currently in the position to consider this at the moment.
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Please don't worry! This isn't a fault and the jumper will not unravel. This is simply the end of a hand tied knot. The knitters weave the ends of the knots through the jumper and due to the jumper being hand knitted, the tension is looser than those knitted on a machine and sometimes these knotted ends poke through the knit. Every so often you will have to poke these back through :)
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Have you checked out our sizing page HERE? You will find both women and men of all shapes and sizes in our knitwear and tees.
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Yes, we ship our products all over the globe.
Duties and customs fees are calculated and collected at checkout, so there are no surprise charges on delivery. These charges are set by your local customs authority and included in your order total.
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Recent changes in U.S. trade policy have raised import tariffs on goods made in China. Since our knitwear is thoughtfully made in China by our trusted partners, these higher tariffs make shipping to the USA unfeasible for now. Because of this we have had to make the difficult decision to temporarily suspend shipping to the USA.
We will be in contact with all our USA customers once we reinstate the shipping. Please make sure you are signed up to our newsletter and follow us on social media to be kept in the loop.
You can read more about where and how our products are made on our Origin Story page, and find further information about customs and delivery on our Shipping & FAQs page.